Non-verbal Communication

Non-verbal communication – a definition

Non-verbal Communication – Its Functions

Functions of Non-verbal Communication

The 2 Elements of Oral Communication

2 – The Style – How You Want To Say It

 Using Your Body – Non-verbal Communication

Analysing Non-verbal Communication

1 – Kinesics - Facial Expressions

Gestures + Movements

 

Movement

2. Proxemics

Positioning + Orientation

Physical contact

Posture/Stance

Para-linguistics

 

Being a good listener

Listening Checklist

Possible Non-Verbal Communication Problems

The Telephone - See Evans P180-83

 

A Final Checklist On Non-verbal Communication

Things To Avoid